ABOUT US

ISR Innovation established since year 2007, is one of Malaysia’s One-stop IT Solution & Supplies company with focusing on delivering valuable and reliable IT services and products to customers such as SMEs, major corporations, finance and banking institutions, governmental agencies and end users.

IT is a vital component to most modern-day businesses, yet for many small and medium-sized organisations, the setup, maintenance and servicing of IT systems often gets in the way of the actual work and slows down the business’s growth and development. This is why our top priority is to get IT out of your way by providing insight, recommendations and solutions that meet your IT needs. We believe, ISR Innovation could answer your requirements and delivering the right and to the point solutions for your company, together with our expertise and experience team, we could make it happen.

front mission

MISSION

We pride ourselves on our reputation in constantly searching for ways to enhance our services, improve our quality, increase our product range, and rapidly invent & develop new products & technology from local and oversea toward security system to meet the specific needs and expectations of our customers.

front vision

VISION

We aim to continually strive to exceed our customers’ expectation in SERViCE, QUALITY, INNOVATION and EXCELLENCE by setup security system retail chain globally, and ensure our clients are well-informed regarding our products and solutions.

front philosophy

PHILOSOPHY

Pursuing sustainable growth with “Trustworthiness and Creativity” as our base. We strive to be a trust-worthy company, one you can rely on to provide honest recommendations and a company that will be there promptly when you need us.

With our 13 years of IT & Networking knowledge & experiences, and expertise in Security System, we are highly qualified, experienced, multilingual and multicultural and able to provide guidance to our customer to help them select the right equipment to form a complete solution for their needs.

PRODUCTS

All type of office automation equipment, like copier, printer, fax, scanner, multifunction machine and etc.

All type of office automation equipment, like copier, printer, fax, scanner, multifunction machine and etc.

All brand of consumable as toner, ink

All brand of consumable as toner, ink & ribbon.

PC, Notebook

PC, Notebook & Server.

Software

Software & Hardware for PC & Notebook.

Other Accessories

Other Accessories & services.

UPS, server rack

UPS, server rack & mounting & cabling.

SERVICES

  • Provide DELL & HP with parts delivery and SLA with response time 24/7 – 365 days.
    Provide necessary calls follow-up, parts supply with logistics centers distributed around Klang Valley.
    Technicians available for 24 hours per day in Klang Valley.
    Corrective/preventive maintenance on servers, storages, and other IT equipments.
    Upgrade of controller cards, HDD, memories, processors, supplies, tap drives.
    Firmware updates, Drivers/BIOS/software installation, operating systems/desktop/server virtualization.
    IT equipments internal hygiene.
    Remote incident tracking.
    Real-time ticket updates 24 hours per day with trilingual call center.

  • Storage Maintenance (HP, IBM, DELL, SUN, EMC, NETAPP, HITACHI, FUJITSU, STK etc.)
    Configuration and installation with 24×7 global support and response time at critical SLA levels.
    Certified professionals.

  • Planning of Network Design and Communication Infrastructure based on technical standards.
    Infrastructure installation (gutters, conduits and electro tiles).
    Network and Telephony Cabling.
    UTP Cable Clipping: CAT.5e-CAT.6e.
    Optical Cable Clipping: Monomode and Multimode.
    Fusion of Network and Fiber Optic Cables.
    Identification and Testing of Cabling.
    Mapping of CAT.5e, CAT.6e and Fiber Optic Networks.
    Organization of Structured Cabling in Racks and Data-center.
    Structured Network Operation tests with certification.
    Wireless Network Deployment.
    Configuration of Routers, Switches, Access Point and Firewall.
    Providing Tables and Location Maps.

  • Full end-to-end server life cycle query and management.
    Break-fix solutions for servers, storage and other types of IT hardware.
    Flexible support for needs and contingencies.
    Proactive and reactive server monitoring.
    Incident management, Problem management, Change management.
    Supplier management, including purchase and installation of server hardware.

  • Updating Programs
    Hardware clean-up
    Assembly and maintenance of Microcomputer
    Installation of Operating Systems (Windows 8, Windows 7)
    Office Package Installation – Word, Excel, Power Point, Outlook
    Installation and configuration of E-mail Programs (Outlook / Notes)
    Antivirus installation (Microsoft, Norton, Avira, AVG0

  • uoa

    I have always found ISR Innovation’s technicians to be professional, responsive, trustworthy and knowledgeable. Most important to me, they possess excellent communication skills.

    Mr.CC Goh
    UOA
  • elk

    ISR Innovation acts like our in-house tech department. They understand the needs and budgetary constraints of a small business. They provides excellent IT service and are always accessible on the phone regardless of the situation.

    Mr.Henry Teoh
    ELK
  • boustead

    One of your technicians came, did what he had to do, and left. He’s not only talented but also a nice guy. As I told him, that was the best phone call I made all week. I’m most appreciative.

    Mr.Adrian Low
    Boustead
  • truemix

    The technician was very thorough and patient, taking the time to walk me through the steps to fix it, and explaining how he solved the problem.

    Mr.ML Wong
    Truemix
  • hermes

    Not only do their consultants do an excellent job with ongoing IT maintenance and support, they’ve also been great about taking on extra assignments. When it comes to IT support, ISR Innovation really offers a complete solution.

    Ms.Wai Ying
    Hermes
  • xixili

    ISR Innovation has demonstrated they are a professional, dedicated and customer focused IT services and support organization.

    Mr.SS Chian
    Xixili

CONTACT US


ISR INNOVATION SDN. BHD.
(1252930-X)

No 115-1, 1st Floor, Jalan Sibu, 
Taman Wahyu, 
68100, Batu Caves
Kuala Lumpur.


DROP US A MESSAGE NOW

[email protected]ation.com.my
[email protected]


CONNIE LIM
+60 12 253 6978

NELSON NG
+60 12 332 0271


OUR OPERATION HOURS

Mon – Fri: 9:00am to 5:30pm

IF YOU HAVE ANY INQUIRY, PLEASE FEEL FREE TO CALL US